New Support Hours
In order to provide a better experience for our customers, we've upgraded our support schedule, beginning July 12th:
| Self-help via Knowledge Base: | 24/7 | |
| Chat: | 24/7 | |
| Email: | 24/7 |
To find answers to your most common questions consult our Knowledge Base articles.
Frequently Asked Student Questions
Some of the questions most frequently asked by students are listed below. If you can't find the answers to your questions, you can contact us using the information to the right.
General
- How are international course times affected by U.S. time zone changes?
- How do I create an account and use the 24/7 Pearson Customer Technical Support web site?
Installation and System Questions
- How can I access my course using Windows XP 64?
- Is MyAccountingLab® compatible with Macintosh operating systems?
- How do I use the Browser Check in MyAccountingLab?
- How can I tell which player I'm using in my MyAccountingLab course?
- Nothing happens when I click the Enter button for my course. How can I keep the IE Content Advisor from blocking MyAccountingLab?
- Can I use the AOL browser or another proprietary browser with MyAccountingLab?
- How do I log in to MyAccountingLab?
Access codes and login information
- Where can I find information about my Pearson Education account?
- How do I register for MyAccountingLab?
- I don't have an access code. What should I do?
- How do I give students access to my MyAccountingLab course in CourseCompass? Where can I find my course ID?
- How do I enroll in a new course using the same MyAccountingLab textbook as last semester?